Limited was incorporated in 2003 and began its operations to provide the
Nigerian Market with a reliable Internet Service and meet the requirements of
the market, positioning itself as a leader in providing Internet Solutions and
as a provider of choice.
Corporate Sales Executives/Engineers
- Minimum of 5 years
sales experience in an ISP company a MUST; skills in Corporate Sales an
- BSc./BA degree or
Us equivalent in related field from a recognized institution.
- Must be computer
literate with excelleni knowledge in Microsoft Office (particularly Excel,
Word and PowerPoint) and in the use of Intemet-based resources.
- Must have
experience in the intemet connectivity environment and a technical
overview or background.
Communication skills, organizational skills, self-motivation,
results-oriented with a positive outlook, punctually, ambitious, dear
focus on high quality and business profit, mature, credible, perceptive
- Must be comfortable
to contact and deal with all types of companies: small, medium and
- Other personal
traits: reliable, lolerant, determined, well presented, business like,
polite, well-mannered and be a team-player.
- Ability to develop
and maintain a computerized customer and prospect database.
- Ability to prospect
for new potential sales, respond to and follow up sales enquiries.
- Maintain and
develop existing and new customers through planned individual account
support, and liaise with internal order-processing staff.
- Flexibility is
required and ability to work extended hours when required without
upsetting domestic situation.
Managers/Customer Relationship Officers
Qualifications & Experience:
- BSc/HND in any
related field or equivalent
- 3+ years' customer
service experience dealing with the public, preferably in a professional
customer environment. Customer focused.
- Stays calm under
- Tactful, courteous,
and possess the ability to motivate others.
- Active listener,
articulate, and adaptable.
- Ability to listen
while accessing screens and information, speaking to customer while
- Ability to maintain
effective associate and customer relations contributing to an environment
conducive to high morale and productivity.
- Ability to function
in a multi task environment.
- 3+ years PC
experience using electronic messaging systems, office productivity
software (such as word processing and Microsoft Outlook) and Intemet.
Skills and Specifications
- Fluency in English;
excellent oral communications kills, interpelsonal skills and superb
- Knowledge of sales
and relationship building process; Prior experience in end to end sales
process an advantage.
- Must meet strict
Duties and Responsibilities
- Provide optimum
customer service as required to maintain and enhance existing business,
resulting in repeat business, and preventing cancellations.
- Improve the overall
customer relationship, delivering reliable administrative support and
- Schedule and coolud
status meetings with appropriate development resources and customers.
- Provide proper
refund and compensation to customers on time.
- Maintain complete
and accurate customer correspondence data.
- Assist sales team
in business acquisitions, planning, retention and management
- Managing cfient
relationships to build a reputation for excellent service.
- Develop and update
dient related reports.
- Assist in making
major business decisions.
- Identify and
reports on continuing problems in an effort to minimize future negative
- May proactively
contact customers to detennine and resolve issues when required.
- Manage customer
anivals to maximize relationship building opportunities.
- Run periodic
customer satisfaction surveys.
Qualifications & Experience:
- BSc/HND in
marketing (or related field) with minimum of 3 years relevant experience
in a similar industry.