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Job Details

Date Posted

May 22, 2015


Airtel Nigeria

Job Title

Trade Support Executive At Airtel Nigeria

Job Type



Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many "firsts" in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.

A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more Nigerians.

In Nigeria, Airtel is working tirelessly to live up to an ambitious vision of being the most loved brand in the daily lives of Nigerians as it offers a superior brand experience and a portfolio of innovative products & services ranging from exciting voice solutions to inventive data packages and mobile broadband.

Trade Support Executive, Kano

Job description


Language Requirement: Fluency in Hausa language. Please DO NOT apply if you do not speak and understand Hausa language fluently.


Job Purpose

The purpose of this job is to manage prepaid customer base in the assigned zone with the sole aim of increasing revenue and reducing churn by utilizing services like the ongoing know Your Customer Campaign (KYC) and other such opportunities that may arise in future.


Key Accountabilities

Effectively manage customers in assigned zone with view to reducing churn

  1. Monitor customer behavior through lifecycle reporting and analysis.
  2. Work with the product development team to design products and service suited to the immediate environment

Effectively manage distribution of KYC terminals in assigned zone.

  1. Liaise with Retail Partners in the zone to host Airtel KYC terminals in their premises.
  2. Monitor and improve the KYC process in the zone with the aim of reducing Turn Around Time (TAT).

Provide support for prepaid activations in assigned zone

  1. Use the registration opportunity to win over new customers and increase share of wallet from customers with dual Sims.

Desired Skills and Experience

Educational Qualifications & Functional / Technical Skills

  1. A first degree from a reputable university.

Relevant Experience

  1. Minimum of 2 years of customer service experience.
  2. Ability to speak Hausa compulsory
  3. Excellent organizational, communication skills and attention to detail.
  4. Advance proficiency in Microsoft Word and Excel

Other requirements

  1. Ability to build strong working relationships, internal and external to the organization.
  2. Good analytical and numerical skills
  3. High level of discretion

Year of Experience

1-3 year


Date Available



Closing Date


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