Description |
We're a leading international bank, with more than a 150-year history in some of the world's most dynamic markets.
We bank the people and companies driving investment, trade and the creation of wealth across Asia, Africa and the Middle East.
With 1,600 branches and offices in 70 countries, we offer exciting and challenging international career opportunities.
Branch ManagerJob descriptionJOB DESCRIPTION
1. JOB TITLE: Branch Manager, Yaba Branch
GRADE: 7
2. JOB PURPOSE
βΆ To deepen existing Client relationships and maintaining operational efficiency while providing the appropriate Service Standards.
βΆ To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
βΆ Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.
βΆ To assist in managing the sales process for CIC clients and selectively acquire new RC business where required.
Responsibilities
1. SHARED DISTRIBUTION:
βΆ Active participation in the Shared Distribution strategy to execute branch action plans for meeting cost targets and supporting revenue growth.
βΆ Deliver the Bank's "Wealth Partner" value proposition to Customers via the "plan, build and protect" methodology.
βΆ Ensure full Compliance with group standards, local laws and regulations, controls and procedures of the bank.
2. PEOPLE
βΆ Performance Management
βΆ Training and Development
o Job Rotation.
o Periodic coaching.
o ILDP implementation.
3 SALES
Responsible for deepening sales to CIC clients and selectively acquiring RC customers through:
3. KEY ACTIVITIES
1. Daily Team Meeting
βΆ Plan daily activity.
2. Weekly one-on-one with Direct Reports
βΆ Review week's activity.
βΆ Agree next week's activity.
βΆ Agree remedial actions.
3. Monthly co-ordination of in branch sales
Review individual performance with team leaders.
βΆ Sales training sessions.
βΆ Disciplinary Process (Manage up OR out).
Operational Risk Management and Control
βΆ Ensure, through the BSSO (Business Sales and Service Officer) and BOSM (Branch Operations and Service Manager), proper control and efficiency of Branch.
βΆ Supervise work delegated to staff.
βΆ Alert to unusual items, unbalanced positions, irregularities and long outstanding transactions.
βΆ Ensure good operating security measures in the branch.
βΆ Limited responsibility for branch Compliance Risk Monitoring.
βΆ Responsible for undertaking the business monitoring and testing, and reporting findings, exceptions and results from such monitoring and testing activities.
βΆ Ensure, through the Branch Operations and Service Manager, reconciliation of all branch suspense accounts.
ORMA- Responsible Person
βΆ To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
βΆ Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.
βΆ To perform the following key responsibilities:
1. To report Unit's OR issues to UORM
2. To adhere to the agreed KCSA plans and approach
3. To identify and report all exceptions on non compliance with standard controls
4. To identify and report all weaknesses inherent in the standard controls
5. To maintain proper record keeping on all KCSA related activities.
6. To maintain independence in the conduct of KCSA, i.e. not selecting and reviewing sample of self-performed transactions.
SECURITY AND SAFETY
βΆ Responsible for the safety and security of the banks assets and property at the branch.
βΆ Ensure all drills are conducted in line with procedure and prescribed frequency.
βΆ Ensure all staff and new staff go through security training, undertake SAFE and ensure security awareness.
βΆ Submit quarterly scorecard and advise on lesson learnt.
Anti Money Laundering and KYC Process and Controls.
βΆ To be the branch's Chief Compliance Officer.
βΆ To act as the branch's Money Laundering Prevention Officer (MLPO)
βΆ Supervise the Branch Sales and Service Officer to ensure compliance with:
1. Guidelines and Procedures on "Know Your Customer" for Account Opening and Guidelines and Procedures on Cross -Border Account Opening Referral issued by Group Business and operations risk.
2. Controls and Procedures on "Know Your Customer and Customer Due Diligence introduced to address money laundering prevention and compliance risk.
3. "Guidelines for the submission of Suspicious Transaction Reports" issued by Head Legal & Compliance/Country Money Laundering Prevention Officer.
4. Prompt completion of L1, L2, and L3 reviews as per local/ group policy.
5. Prompt and accurate completion of all risk reports (CRM, KCSA, KCS, KRI and others that will be required, and ensure self and staff achieve required proficiency/ competency, in all mandatory risk training courses.
βΆ Remain alert to the risk of money laundering and assist in the Bank efforts in combating it by adhering to the key principles in relation to: Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers. Ensure your staff are trained in combating money laundering
Service Quality
βΆ Accountability for SQ measures and performance.
βΆ Maintaining good appearance of branch facilities and staff.
βΆ Track service performance regularly and rectify any deficiency.
βΆ Attend to and resolve customer's complaints and feedback promptly.
βΆ Ensure strict compliance with corporate branding and visual standards.
Human Resources Management & Training.
βΆ Improve staff quality and develop their potentials.
βΆ Convey Targets and objectives set by top management to all staff and direct resources towards achievement of these targets and objectives.
βΆ Provide job rotation and OJT opportunities to enhance staff skills.
βΆ Carry out staff competency model (personal development planning) and performance appraisal to encourage good performance and highlight areas for development.
βΆ Communicate Bank and CB strategy and tactics.
Support Roles.
βΆ Provide efficient operational support to all business units.
βΆ Provide high quality financial services.
βΆ Provide account maintenance and support.
Characterstic Major Activities
βΆ Weekly sales activities.
βΆ Oversee customer account maintenance/transaction activities.
βΆ Routine managerial duties (review operational deficiency/premises issues/performance appraisal and training/operational and cost control
βΆ Resolve escalated customer queries and complaints.
βΆ Improve staff productivity/service quality.
Others
βΆ Sign all Level 3 accounts
βΆ Sign off on all deferrals
βΆ Does KCS on at least 5% of all accounts opened for the month to ensure Quality control.
βΆ Provide leadership and team building.
βΆ Cost control.
4. CONTRIBUTES TO
Contributory impact on:
SCB's overall global image and integrity.
SCB's overall profitability.
Continuous enhancement of Consumer Banking products, services & channels, both locally and globally.
Customer Loyalty.
Market share of SCB's products and services.
5.JUDGEMENT/ COMPLEXITY
Judgement is continually required on:
βΆ Marketing/selling tactics and priorities.
βΆ Staff appraisal/development.
βΆ Operations planning/logistics.
βΆ Discretionary Lending.
βΆ Expenditure.
βΆ Non-routine operational referrals.
βΆ Sales targeting and cost budgeting.
βΆ Monitoring and reviewing sales performance/analysis.
βΆ Striking balance between customers needs/requests and bank rules/policy/procedures.
6.KNOW HOW AND EXPERIENCE
βΆ Sound knowledge of general banking laws and practices.
βΆ Experience in lending propositions preparation/processing.
βΆ Adequate management and office administration concepts.
βΆ Competence in financial accounting/forecasts.
βΆ Ability to plan daily/periodic operations.
βΆ High Marketing/selling proficiency.
βΆ Strong interpersonal/communication skills.
βΆ Familiar with computer processing/applications.
βΆ Sales targeting and cost budgeting.
βΆ Monitoring and reviewing sales performance/analysis.
βΆ Striking balance between customer's needs/requests and bank rules/policies/procedures.
7.DIMENSIONS
Direct Impact on:
βΆ Branch P and L.
βΆ Enhancement of products/services, both locally and globally.
βΆ Sales performance of the branch in terms of number of customers, the number of accounts and the total business portfolio of customers (as per agreed business targets).
βΆ Branch's service standard to ensure quality, excellent and responsive service is being provided to customers.
βΆ Branch marketing/promotion/public relations programs.
βΆ Branch's operational efficiency and expenses control.
βΆ Branch staff motivation and training/development.
βΆ Branch's business referral capabilities.
Contributory impact on :
βΆ Overall profitability.
βΆ Bank's corporate image, brand value and PR activities.
βΆ Customer loyalty.
βΆ Market Share of bank's products and services.
Key Roles and Responsibilities
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In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
Manager, Deepening & Portfolio Management [Priority & personal Banking]Job descriptionβΆ Manager, Deepening & Portfolio Management [Priority & personal Banking] - B6
βΆ Responsible for leading and executing a systematic portfolio management to enhance capability and consistency in client management through portfolio discipline.
βΆ Providing a framework for leads management and portfolio effectiveness
βΆ The job holder will be responsible for the competitor benchmarking, customer research, offer development, program management, service and franchise management that support the segment strategy and value proposition.
βΆ Lead deepening initiatives by analyzing existing portfolio and driving contact management quality to increase revenue of existing to bank (ETB) clients to deepen client relationships
βΆ Design effective approaches to drive online channel usage and to effectively manage client-led requests for successful conversion
βΆ Collaborate with Client Relationship team on client coverage model standards
βΆ Co-ordinate the cross border referral process
βΆ The resource would be hands on management of the personal banking segment by ensuring effective leads generation, customer engagement scripts, tracking for quality and conversion rate of leads availed.
Key Roles and Responsibilities
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Qualifications and Skills
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential. METHOD OF APPLICATION Interested? Click Below To Apply |
