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Job Details









Date Posted

May 28, 2015

Company

Estreams Networks

Job Title

Service Delivery Executive At E.Stream Networks (Nigeria) Limited

Job Type

Permanent

Description

e.Stream Networks (Nigeria) Limited is a provider of broadband network infrastructure and connectivity solutions. We are dedicated in providing various services for commercial and public enterprise regardless of their size using Fiber, Satellite Technology and Radio Communication System.


Service Delivery Executive



Summary of Specific Duties and Responsibilities

  • This job role is responsible for the overall direction, coordinating, execution, control and completion of specific projects that support e.Stream clients with service deployment objectives and ensuring changes to project scope are in line with the customer's requirement; organizations standard and objectives.

Project Management and Coordination:

  • Lead the planning, coordination, and facilitation of delivering any customer's installations in accordance with standard procedures. E.g Site Readiness Confirmation; Equipment confirmation; Implementation Tracking; PIP Daily Review in ensuring deadlines are met appropriately.
  • Develop a full scale project implementation plan (PIP) and also identify all requirements. i.e coordinate closely with all technical team members, admin, accounts and customer in developing a realistic PIP and expectations.
  • Ensure regulatory and statutory requirements/conditions are met.
  • Responsible for understanding each client's implementation standards while establishing specific customer satisfaction standards and actively monitors client satisfaction.
  • Proactively communicate project status; identify project implementation risks and provide possible solutions to meet productivity, quality and customer goals to all stake holders.
  • Follow Project delivery policies, procedures and methodologies.
  • Conduct regular status report meetings with all stakeholders while keeping stakeholder's needs and requirements in continuous view.
  • Work collaboratively with the technical team to maintain thorough knowledge of product capabilities with regards to customer requirement.
  • Get Client approval on terminated equipment retrieval.
  • Responsible for ensuring and confirming if service deployed meets customer's requirement by monitoring the link during a one Week Nursery stage.

Documentation:

  • Generate a detailed service overview document for each projects deployed to clients.
  • Prepare weekly project management reports.
  • Create a standard documentation format for installations by external vendors.
  • Receives accurate documentation on services delivered to clients by external vendors and sign off such projects upon confirmation of quality of service.
  • Ensure proper documentation of new or change services in accordance with Customer requirement.

People Management:

  • Liaising with relevant departments on project implementation.
  • Maintain good customer relationship.
  • Carry out any other duties as assigned from time to time.


Job Requirements/ Qualifications

  • Bachelor's Degree Electrical/Electronics/Computer Science or Eng/Communication/Info Tech Eng., and Physics


Other Desired Qualifications

  • PMP; ITIL certified, Satellite Communications (GVF); RF Planning; CCNA, Certified Wireless Network Administrator (CWNA).
  • Experience: 3-4 years

Skills:

  • Innovation, Interpersonal skills, Analytical, Planning/Organizing, Professionalism, Customer Service skills, Quality focused.

Year of Experience

3-5

Salary

Date Available

Recruiter's Email

careers@estreamnetworks.net

Location

Lagos

Closing Date

   
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