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Job Details

Date Posted

Jun 08, 2015


Resource Intermediaries Limited

Job Title

Graduate Customer Information Service Officer At Resource Intermediaries Limited -

Job Type



Customer Information Service Officer

Location : Nigeria
Category : Customer Service

Job Description :

Reporting directly to the CIS Officer and is responsible for account opening and reactivation, attending to all customer enquiries and proffering timely and accurate solutions to customersí needs.


  • Ensure adherence to the SLA for processing account opening and other customer requests
  • Open additional accounts for existing customers
  • Ensure accounts are reviewed and opened in line with regulatory requirements
  • Perform Account maintenance
  • Attend to all customers enquiries promptly and efficiently
  • Maintain and update customer files
  • Process Cards and cheque books request
  • Custody and release of cards and cheque books to customers
  • Process stop payment/Block funds/Restrict/Gens request and other amendments received in the banking hall
  • Process/Profile customerís internet banking request
  • Card linking and hotlist
  • Process customerís statement of account request for embassies, parastatals etc
  • Process/issue Bankers Confirmation, Status enquiry, e-dividend mandate and Reference letter as required
  • Resolution of customer complaint and request via CRM
  • Initiate the resolution of customerís dispense errors


  • Minimum of 5 Credits including Mathematics and English in not more than 2 sittings
  • Any Customer Service qualification will be an added advantage


  • Customer relations
  • Attention to details and accuracy
  • Interpersonal skills
  • Effective communication skills
  • Ability to work under and manage pressure
  • People management skills
  • Time management skills
  • Sound knowledge of bank products and services
  • Good listening skills
  • Good problems resolution skills
  • Good documentation and filling management skill

Year of Experience

Entry Level


Date Available



Closing Date


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