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Job Details









Date Posted

Jun 10, 2015

Company

Citreel Oil And Gas Services

Job Title

Graduate Customer Care Officer At Citreel Logistics And Haulage

Job Type

Permanent

Description

Citreel logistics and haulage offers a complete cycle of end-to-end Supply chain logistics services to facilitate domestic and international freight transportation, and integrated logistics management, haulage and distribution services to various subsidiaries of the group, and bulk haulage to other corporate organizations within the private and public sectors of the economy.
 


Customer Care Officer

Responsibilities

  • Resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Regularly provides feedback on the soundness and effectiveness of the customer service departmentís
  • Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
  • Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
  • Receives processes and verifies the accuracy of orders from customers utilizing the organizationís internal CRM/mainframe systems and customer purchase orders.
  • Ensures and provides quality service to both internal and external customers.
  • Receives inquiries from and/or contacts the organizationís branch/regional offices to resolve a variety of order related issues.
  • Facilitates the collection of competitive information in order to monitor business trends and opportunities
  • Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area.
  • Attracts potential customers by answering service questions; - suggesting information about other products and services.
  • Recommends potential services to management by collecting customer information and analyzing customer needs.
  • Prepares service reports by collecting and analyzing customer information.


Qualifications and Requirements

  • HND/B.Sc in any relevant discipline.
  • Professional qualifications from the recognized professional boards, will be added advantage.
  • At least 1 - 3 years working experience in a similar field.
  • Knowledge of Microsoft office applications, MS Excel, Power Point and MS Word.
  • Telecommunication or customer care representative experience will be preferred.
  • Able to work independently and as a team.
  • Excellent Interpersonal and Communication skills.
  • Strong organizational and time management abilities.
  • Good Leadership qualities and Decision making skills.

Year of Experience

1-3 year

Salary

Date Available

Recruiter's Email

logisticsandhaulage@citreelglobalconsult.com

Location

Lagos

Closing Date

30/Jun/2015
   
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