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Job Details









Date Posted

Jan 14, 2020

Company

Workforce Group

Job Title

Call Center Agent At A Leading Commercial Bank - Workforce Group

Job Type

Permanent

Description

Workforce Group - Our client, a leading Commercial Bank is currently recruiting suitable and qualified candidates for the position below:

Call Center Agent

Company: Foremost Commercial Bank

Summary

  • We are currently recruiting Contact Center Agents for a reputable bank. H/She will be the liaison between the bank and its current and potential customers.
  • H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Job Responsibilities

  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions.
  • Meet personal/team qualitative and quantitative targets.
  • Seize opportunities to up sell products when they arise.

Requirements

  • HND / BSc. in any discipline.
  • Must not be more than 27 years old.
  • Excellent spoken English with impressive interpersonal skills.
  • Fluency in local languages
  • Must be resident in Lagos.

Remuneration

  • Attractive Basic pay
  • Other Benefits: Pension plus HMO.

Year of Experience

Does Not Matter

Salary

Date Available

Recruiter's URL

https://docs.google.com/forms/d/e/1FAIpQLSfUjaEcXfokv4ka6sUfb9pougctuAJw-G9IKjqIGfQXnhkrCg/viewform

Location

Lagos

Closing Date

27/JAN/2020
   
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