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Date Posted

Jun 29, 2020

Company

Culminate Consulting

Job Title

Job Opening At Culminate Consulting

Job Type

Permanent

Description

Recruitment, Training, HR outsourcing and outdoor advertisement (Brands & Communication). The company was established in 2012 has since then worked extensively across diverse sectors of the economy ranging from Telecommunication, Banking &Finance, Information Technology and Oil & Gas.

Our client in the financial service industry is recruiting for the roles below


Job Title Customer Service Officer

Job description

  • ·         Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • ·         Responding promptly to customer inquiries.
  • ·         Communicating with customers through various channels.
  • ·         Manage company social media platforms
  • ·         Keeping records of customer interactions, transactions, comments and complaints.
  • ·         Communicating and coordinating with colleagues as necessary.
  • ·          Providing feedback on the efficiency of the customer service process.
  • ·         Ensure customer satisfaction and provide professional customer support.
  • ·         Acknowledging and resolving customer complaints.
  • ·         Know company products inside and out so that you can answer questions.
  • ·          Processing orders, forms, applications, and requests.
  •  

Qualifications

  • ·         Good Knowledge on how to use social media
  • ·         Good communication skills.
  • ·         Computer literate.
  • ·         Has 1 - 2 years’ experience in customer services representative.




Job Title Credit Officer


Job Decryption

  • ·         Visit companies to follow up and ascertain outstanding payment and resolve issues arising on Invoices/bills.
  • ·         Review of credit sales to identify sales receivables.
  • ·         Daily and Monthly reconciliation of Sales Reps and debtors,update report with general ledger on ERP.
  • ·         Posting of receipts of corporate customer to ERP and checking the payment posted.
  • ·         Reports on activities, collection, dispatches, constrains and enablers.
  • ·         Report all unpaid sums outstanding
  • ·         Responsible for outstanding debt collection from client (corporate &individual)
  • ·         Update debtors profile weekly.
  •  
  • Qualifications
  • ·         BSc/ HND in Accounting/ statistics or other /numerate discipline
  • ·         Ability to analyze financial data and prepare financial reports, statements and projections
  • ·         1-5 years’ experience in similar role
  • ·         Excellent communication skills (both written & oral)
  • ·         Good interpersonal skills
  • ·         Excellent customer service focus
  • ·         Persuasive
  • ·         Honest and trustworthy
  • ·         Professional, able to maintain confidentiality and ethical behavior
  • ·         A ‘can-do’ attitude Confident and patient
  • ·         Preferably should have experience in accounting, credit control management. 


 

Method of Application
Interested and qualified candidates should send their CV to: admin@culminateconsulting.com using the job applied for as the subject of the application on or before Wednesday 8th July 2020

Year of Experience

Does Not Matter

Salary

Date Available

Location

Abia

Closing Date

8th July 2020
   
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