|Apr 29, 2015
|New Graduate Jobs At The Emirates Group
Based in Dubai, the Emirates Group is a highly
profitable business with a turnover of approximately US$18.4 billion and over
50,000 employees. The Group comprises of dnata, one of the largest air services
provider globally and Emirates airline, the Group’s rapidly expanding and
award-winning international carrier. Currently, Emirates flies to over 125
destinations across 6 continents on a modern fleet of 180 wide-bodied aircraft.
a high standard of Customer Service is maintained at all times and be able
to project the EK image at all times by being fully conversant with EK
ticketing and fares procedures; responding to customer queries; complaints
and claims in an efficient and timely manner in order to restore passenger
with problems arising such as delays; disruptions; excess baggage or
denied boarding; including implementation of the 'Options' Scheme; in
order to retain customer confidence and loyalty.
expenditure on meals and accommodation for transfer or delayed passengers
are in accordance with company procedures.
the expeditious and accurate completion of all documentation including
tickets; MCOs; Excess baggage tickets; PTAs; DSR's etc
reservations as and when necessary, handle rebooking of flights
accommodation and re-issuing tickets and issuance of FIMs in the event of
disruptions for EK and other airlines.
fares for passengers changing itinerary; making additional collection as
required; completing daily ticket sales returns and ensuring monies are
both inbound and outbound transfer passengers. Make arrangements to
expedite their journey through the airport. Compile various statistics on
transfer numbers and provide daily shift reports.
Check-in for transfer passengers at the Transfer Desk. Allocate seats
process transfer baggage requirements and ensure visas and other
documentation is in order for travel.
other Airport Services team members as and when required and undertake
various administrative functions and other duties as directed from time to
time by the Airport Services Manager and Ticket Desk Supervisor.
school level of education or equivalent
of Reservations and Ticketing (preferably with some airport experience).
basic courses in MARS Reservations and Fares and Ticketing.
working knowledge of Departure Control Systems (DCS)
have good customer service and interpersonal skills; and the ability to
work under pressure.
in written and spoken English.
available Emirates resources to best advantage in order to satisfy
passenger and operational requirements arising during each duty period.
that Ground Handling Agent and other suppliers are fully briefed regarding
EK requirements and that they deliver them in a timely and efficient
manner so that the service handling proceeds smoothly and Emirates
passengers’ expectations are met or exceeded.
with problems arising such as delays, disruptions, excess baggage or
denied boarding including implementation of the ‘options’ scheme, within
the guidelines provided by the Airport Services Manager in order to retain
customer confidence and loyalty.
and responding to queries, complaints and claims received from various
Head Office Departments or passengers direct, in an efficient and timely
manner in order to restore passenger confidence.
duties as directed from time to time by the Airport Services Manager or
Senior Airport Official on duty e.g. assistance with Immigration Fines
(where appropriate), in order to meet the needs of the operation.
to 'A' level standard or equivalent.
5 years experience in Airport Ground Handling, with at least 2 years
experience as a senior station assistant and with proven ability or
aptitude to lead a team.
have completed relevant professional training courses. (Advanced courses
in Passenger Services, Reservations & Ticketing, Ground Operations
& Cargo, Weight and Balance, Baggage Services & Claims and
Behavioral Skills etc.)
have a working knowledge of Departure Control Systems (DCS)
spoken and written English.
have good interpersonal skills and a pleasant outgoing personality.
Year of Experience