Workforce Management Centre - Our client in the bank industry, requires the services of:

Call Centre Consultant (CCC)

Job Descriptions

• To work in a telephone call center or multimedia contact center, handling a variety of functions, including customer service, technical support, telesales and customer contact.
• Responsibilities
• Handling incoming telephone calls and dealing with customers via text message, e-mail, web chat or instant messaging.
• Take customers' orders, provide a quotation, arrange a service call or resolve a technical query by telephone.
• Make courtesy calls to check customers' details or ask if they were satisfied with the service they received. CCC may also call customers who have recently purchased a product to offer them information on other products of interest.
• Qualifications and Requirements
• Call center agents must have good interpersonal skills to understand customers' inquiries or complaints and deal effectively with people who may be worried, frustrated or angry.
• They must be fast learners in order to acquire the product knowledge to enable them correctly answer customers' questions.
• They must also have good knowledge of telephone and computer systems so they can use call center systems efficiently.

Qualifications

• First Degree or its equivalent from any recognized University (B.Sc/HND) in any discipline.
• Minimum is second Class Lower Division/ Lower Credit.
• Minimum of 0-3 years relevant work experience in customer service/call centre related roles.
• Age: Maximum of 34 years.

http://www.workforcecareermanager.com/view-post-details.php?post_id=63