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Job Details

Date Posted

May 06, 2015


Workforce Management Centre (WFMC)

Job Title

Graduate Call Centre Consultant (CCC) At Workforce Management Centre (WFMC)

Job Type



Workforce Management Centre - Our client in the bank industry, requires the services of:

Call Centre Consultant (CCC)

Job Descriptions

  • To work in a telephone call center or multimedia contact center, handling a variety of functions, including customer service, technical support, telesales and customer contact.
  • Responsibilities
  • Handling incoming telephone calls and dealing with customers via text message, e-mail, web chat or instant messaging.
  • Take customers' orders, provide a quotation, arrange a service call or resolve a technical query by telephone.
  • Make courtesy calls to check customers' details or ask if they were satisfied with the service they received. CCC may also call customers who have recently purchased a product to offer them information on other products of interest.
  • Qualifications and Requirements
  • Call center agents must have good interpersonal skills to understand customers' inquiries or complaints and deal effectively with people who may be worried, frustrated or angry.
  • They must be fast learners in order to acquire the product knowledge to enable them correctly answer customers' questions.
  • They must also have good knowledge of telephone and computer systems so they can use call center systems efficiently.


  • First Degree or its equivalent from any recognized University (B.Sc/HND) in any discipline.
  • Minimum is second Class Lower Division/ Lower Credit.
  • Minimum of 0-3 years relevant work experience in customer service/call centre related roles.
  • Age: Maximum of 34 years.

Year of Experience

Entry Level


Date Available

Recruiter's URL



Closing Date

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