Date Posted |
May 06, 2015 |
Company |
Workforce Management Centre (WFMC) |
Job Title |
Graduate Call Centre Consultant (CCC) At Workforce Management Centre (WFMC) |
Job Type |
Permanent |
Description |
Workforce Management Centre - Our client in the bank industry, requires the services of:
Call Centre Consultant (CCC)
Job Descriptions - To work in a telephone call center or multimedia contact center, handling a variety of functions, including customer service, technical support, telesales and customer contact.
- Responsibilities
- Handling incoming telephone calls and dealing with customers via text message, e-mail, web chat or instant messaging.
- Take customers' orders, provide a quotation, arrange a service call or resolve a technical query by telephone.
- Make courtesy calls to check customers' details or ask if they were satisfied with the service they received. CCC may also call customers who have recently purchased a product to offer them information on other products of interest.
- Qualifications and Requirements
- Call center agents must have good interpersonal skills to understand customers' inquiries or complaints and deal effectively with people who may be worried, frustrated or angry.
- They must be fast learners in order to acquire the product knowledge to enable them correctly answer customers' questions.
- They must also have good knowledge of telephone and computer systems so they can use call center systems efficiently.
Qualifications - First Degree or its equivalent from any recognized University (B.Sc/HND) in any discipline.
- Minimum is second Class Lower Division/ Lower Credit.
- Minimum of 0-3 years relevant work experience in customer service/call centre related roles.
- Age: Maximum of 34 years.
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Year of Experience |
Entry Level |
Salary |
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Date Available |
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Recruiter's URL |
http://www.workforcecareermanager.com/view-post-details.php?post_id=63 |
Location |
Lagos |
Closing Date |
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