Description |
Wherever
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we're there to help make it real. For over 200 years. Around the world.
Drawing on our global experience and 200-year
history, Citi works tirelessly to provide consumers, corporations, governments,
and institutions with innovative banking solutions that are simple, creative
and responsible. Our goal is to deliver products and services that exceed
expectations and help customers confidently achieve their goals today and in
the future.
Teller
Primary Purpose:
The Teller is a frontline staff and is one of the customer’s first points of
contact with the bank and therefore it is essential that, in spite of work
pressure, they must wear a cheerful look and countenance.
His/her primary focus is to deliver prompt and efficient services across the
counters and at the same time, ensuring compliance with operating and
regulatory guidelines. This will include prompt update of registers for
transactions requiring reporting to regulatory bodies.
Principal Accountabilities:
The basic objective of the Branch Operations/Cash & Tellers unit is
delivery of products and services to customers in a timely and efficient
manner. Located in the banking hall, the unit is the major point of contact
with customers and the general public, hence it is a major driver in
determining the level of customer satisfaction through the quality of service
provided.
Positive customer experience translates directly to business growth through
deepening of customer wallet and creates opportunity for new relationships.
This underscores the primal position of the unit within the overall context of
the bank as a service provider.
The following are the specific tasks and responsibilities of the Counter
Service Teller:
- Perform LCY/FX
cash transactions over the counter at the branch.
- Reconcile FX
collections from implant location to resolve issues with collections
- Hold custody of
FX cash in the vault.
- Handling/processing
of all over the counter collections.
- Ensure all
customers’ requests/instructions are complete with proper documentation in
line with applicable regulations and guidelines of Central Bank of
Nigeria, tax laws of the Federal Republic of Nigeria, U.S. anti-boycott
and anti-money laundering guidelines, Citigroup policy and local
procedures.
- Time-stamp
(validate) and signature-verify all customers’ requests and refer those
that require call-back/status approval to supervisor for action.
- Ensure
transactions are not processed for SDN names and sanctioned countries by
checking the SDN list prior to processing transactions.
- Report all
qualifying transactions processed in line with existing NDLEA limits.
- Ensure
appropriate charges are applied as per bank’s charges list, applying
concessions where applicable.
- Process all
customer requests within the standard turnaround time and without error.
- Ensure stated
procedures and policies for all products are adhered to while processing.
e.g. Advise of daily rates first thing every morning
- Update
registers, where required, before/after processing.
- Ensure all
transactions processed during the day are fully authorised and there is no
pending transaction left on the system before closing for the day.
- Ensure all cash
received and paid is properly accounted for by preparation of teller proof
at the end of each day. Perform intermittent balancing during the day.
- Ensure all cash
exchanges are documented in line with policy. Safeguard all cash and
valuables under custody.
- Maintain
appropriate confidentiality and security of customer and transactional
information stored in any form (images, application files, databases,
spreadsheets, papers, registers, files, etc) in line with local procedures
and departmental designations. Ensure proper put-away procedures are
observed at close of business and during any temporal absence from
workstation.
- Participate in
the quarterly MCA exercise for all counter products and processes and
ensure satisfactory MCA ratings are achieved for all products and
processes.
- Handling of
expense and internal processing transactions.
- Preparation and
delivery of reports as may be required by implant customer
- Ensure all
performed tasks are closed on Resolve IT at the required/specified
intervals.
- Perform
additional projects and responsibilities as assigned by unit management.
Qualifications
PERSON SPECIFICATION:
Knowledge:
- B.Sc.
degree/first degree
- 6-12 months
operations experience will be an advantage.
Skills:
- Good
Interpersonal/Communication Skills
- Customer Focused
- Analytical Mind/Proactive
- Fast Learner
- Meticulous &
Accurate
- High level of
integrity/sense of responsibility
Core Competencies:
- Error Free
Processing
- Ability to work
under pressure
- Compliance with
regulatory/institutional requirements
- Processing
within tight turn-around times
- Preparation of
Reports with tight timelines
- Customer
satisfaction in a highly competitive environment
- Weekend and
public holiday work (as and when required)
Method of Application
Interested?
·Teller-15042963 - Lagos
·Teller-15042959 - Aba
·Teller-15042941 - Abuja
·Teller-15042932 - Lagos
·Teller-15042927 - Lagos
Funds Transfer Processor
Primary Purpose:
- Ensuring timely
processing of all OTC transactions in the queues daily.
- Ensuring that
all items on Orbiflow queues are justified to be there and that issues are
raised and promptly followed up for resolution.
- Process
Certificate of Capital Importation in line with CBN guideline and in-house
procedures.
- Rendition of
weekly uncollected and unissued CCI reports
- Rendition of
daily and monthly CCI reports to CBN
- Responsibility
for proper printing and delivery of manager’s checks to the customer
service desk.
- Ensuring
liquidation of Paylink checks is carried out on Checks 32.
- Ensuring
movement out of unclaimed accounts are done with proper approvals
- Ensure
established TATs are achieved and improved upon as well as quality of
service delivery .
- Posting of
sundry unclaimed items like:
- P and L
- Float Sharing
- Ensuring that
all reports/returns for the unit are prepared daily and timely.
- Promptly respond
to enquiries by both customers and colleagues alike as part of high
quality service delivery.
- Active
participation and timely delivery of quality reports in respect of :
- Monthly Proofs
- MCA
- Monthly Volume
statistics
- Ad-hoc Audit
- Active
participation in any other project as may be assigned from time to time.
Qualifications
PERSON SPECIFICATION:
Knowledge:
- B.Sc.
degree/first degree
- The ideal
candidate should have 1-2 years’ experience.
Skills:
- Good
interpersonal and communication skills which is required for both internal
and external business partners.
- Strong PC and
database management skills.
- Good control
skills
- Good reporting
and tracking skills
- Attention to
details in document review
- Good
organizational and planning skills required to manage a large number of
requests.
- Qualitative,
numerical and communication
- Team player who
pays attention to details with a high degree of control and emphasis to
quality.
- Self-discipline
and dedication.
- Quick learner
- Willing to take
on extra duties as may be required.
Core Competencies:
- Appreciation of
operational risks involved with transaction processing
- Self Motivator
and capacity to take on additional tasks and new roles.
- Inconsistency in
establishment and interpretation of policies and procedures.
- Compliance with
Citigroup controls, local and international laws.
- Ability to
handle high-pressure on the job resulting from large volume and unusual
tasks, capacity and infrastructure constraints.
Method of Application
Funds
Transfer Processor |
